Privacy Policy

The New World Academy Ltd

Effective Date: June 4, 2025

Introduction

The New World Academy Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you access our website, mobile applications, online courses, and related services (collectively, the "Services").

By using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with our practices, please do not use our Services.

Information We Collect

Information You Provide Directly

Account Information: Name, email address, username, password, profile picture, and billing information
Educational Information: Course enrollments, progress tracking, assignments, quiz responses, and learning preferences
Communication Data: Messages, support requests, feedback, and survey responses
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Profile Data: Professional background, learning goals, certifications, and skills assessments

Information We Collect Automatically

Technical Data: IP address, browser type and version, device identifiers, operating system, and connection information
Usage Analytics: Pages visited, time spent on courses, feature usage, click patterns, and learning behavior
Performance Data: Course completion rates, assessment scores, and learning progress metrics
Location Information: General geographic location based on IP address

Information from Third Parties

Social Media Integration: Profile information when you connect social media accounts
Educational Partners: Course completion data from integrated platforms and certification bodies
Payment Processors: Transaction confirmation and billing verification data

How We Use Your Information

We process your personal information for the following purposes:

Service Delivery

Providing access to courses, content, and learning materials
Tracking your progress and maintaining learning records
Personalizing your educational experience and content recommendations
Processing payments and managing subscriptions

Communication

Sending course updates, announcements, and educational content
Providing customer support and responding to inquiries
Delivering newsletters and promotional materials (with your consent)
Facilitating community features and peer interaction

Platform Improvement

Analyzing usage patterns to enhance user experience
Developing new features and educational content
Conducting research to improve learning outcomes
Ensuring platform security and preventing fraud

Legal Compliance

Meeting regulatory requirements for educational providers
Maintaining records for certification and accreditation purposes
Responding to legal requests and protecting our rights

Legal Basis for Processing (GDPR)

We process your personal data based on:

Contract Performance: To deliver educational services you've purchased
Legitimate Interest: To improve our services and ensure platform security
Consent: For marketing communications and non-essential features
Legal Obligation: To comply with educational and financial regulations

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

Third-party vendors who assist with:

Payment processing and billing management
Content delivery and hosting services
Analytics and performance monitoring
Customer support and communication tools
Marketing and email delivery services

Educational Partners

Certification bodies for credential verification
Industry partners for course development and validation
Employers or institutions (only with your explicit consent)

Legal Requirements

Compliance with applicable laws and regulations
Response to legal processes, court orders, or government requests
Protection of our rights, property, and user safety
Investigation of suspected illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

International Data Transfers

Your information may be processed in countries outside your residence. We ensure appropriate safeguards through:

Standard Contractual Clauses approved by relevant authorities
Adequacy decisions recognizing equivalent protection levels
Certification schemes ensuring data protection compliance

Data Security

We implement comprehensive security measures including:

Encryption of data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication protocols
Employee training on data protection practices
Incident response procedures and breach notification protocols

Data Retention

We retain your personal information for:

Account Data: Duration of your account plus 7 years for legal compliance
Course Records: Indefinitely to maintain educational credentials and certificates
Payment Information: 7 years for tax and financial compliance
Marketing Data: Until you withdraw consent or request deletion
Technical Logs: 12 months unless required for security investigations

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request copies of your personal information
Receive data in a portable, machine-readable format
Transfer data to another educational provider

Correction and Updates

Correct inaccurate or incomplete information
Update your profile and preferences
Modify communication settings

Deletion and Restriction

Request deletion of your personal information (subject to retention requirements)
Restrict processing for specific purposes
Object to data processing based on legitimate interests

Consent Management

Withdraw consent for marketing communications
Modify cookie and tracking preferences
Opt-out of non-essential data collection

To exercise these rights, contact us at hello@the-new-world-academy.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your login session and preferences
Analyze website performance and user behavior
Deliver personalized content and advertisements
Ensure platform security and prevent fraud

You can manage cookie preferences through your browser settings or our cookie preference center.

Children's Privacy

Our Services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover such collection, we will delete the information immediately.

Third-Party Links and Services

Our platform may contain links to external websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

California Privacy Rights (CCPA)

California residents have additional rights including:

Right to know what personal information is collected and how it's used
Right to delete personal information (subject to exceptions)
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

We do not sell personal information as defined by CCPA.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. We will:

Post updated versions on our website
Notify you of material changes via email or platform notification
Provide advance notice for significant modifications

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information:

Email: hello@the-new-world-academy.com
Data Protection Officer: hello@the-new-world-academy.com

For EU residents, you may also contact your local data protection authority with privacy-related complaints.

This Privacy Policy was last updated on June 4, 2025, and replaces all previous versions.